FAQ

Frequently Asked Questions


How much will it cost to clean my drain?

77% of all service carried out in 2024 cost 160€ or less, +IVA.

Do I have to pre-book?

Emergency call outs are scheduled immediately.

How long will it take for you to arrive?

We aim to arrive same day. We will give a rough ETA and will call 30-60 minutes before arrival, you do not need to stay in all day.

What type of blockages can you clear?

With 15 years experience unblocking drains in the Algarve, using highly trained technicians and custom dedicated equipment, we can clear almost all domestic and commercial blocked drains.

How do you know the problem has been resolved?

A free drain camera inspection is carried out to check afterwards.

Does Dr Drain ever sub-contract work from other companies?

Never, we are an independent specialised drainage company based in Lagos, this keeps our prices very competitive. Dr Drain has an enviable record of satisfied customers.

Is the service guaranteed?

Our services carry a 30-day guarantee, although this depends on the condition of the drain, your Dr Drain technician will advise you at the time of the service and also by email with the invoice and receipt. Disposal of cotton based products via the drain will void the warranty.

Is the work insured?

We are fully insured for public liability.

Will it cost more at the weekend or at night?

We charge normal rates between 08:00 and 18:00 Monday to Friday and 08:00 and 13:00 Saturday. Premium rates may apply outside these hours.

How can I pay?

We accept cash or card payments.

What methods do you use to unblock the drain?

We primarily use high pressure water jetting as this is the fastest and most cost effective solution and environmentally friendly drain cleaning method. We do not use any corrosive products.

If you remove the roots, how long will they take to block the drain again?

Depending on the type of root and the state of the drain, this can be between three months and several years, this will be advised at the time of the service or contact us now for more information.

I don't speak very good English/Portuguese, will the technician be able to understand me?

Our technicians speak English and Portuguese, we can also help in French.

Do you use chemicals?

Never. Corrosive products cause damage to both the environment and the drain which will result in more serious problems later.

How much is a call out?

In the event a service is not possible, eg. septic tank full or Council drain blocked a charge of 50€ will be made.

Experiencing issues with your drains?

Contact us now